By visiting our site and/ or purchasing something from Nadsy, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
All prices on the Nadsy website are given in New Zealand Dollars and exclude delivery costs. We accept payment by direct debit, bank transfer and most credit cards through our paypal account.
Please see the shipping section for more information about delivery costs.
All items are subject to availability. We will inform you in good time if the items you have ordered are not available due to unforeseen circumstances. In this case we will do our best to fulfil the order, cancel the order or help in any other way we can.
We must receive payment in full before your order can be accepted. Once payment has been received by Nadsy, we will confirm your order by email at the address provided on your order form. Items will be despatched once payment is received.
Due to the delicate nature of our products we use a boutique courier company however we take no responsibility for product damaged by the courier or method of transport.
The majority of our products can only be shipped within the Auckland region being between Warkworth township in the North and Pokeno township in the South.
Shipping will be at a flat rate of $23.
Delivery hours are Monday - Saturday between 9am and 4pm.
Some products may be shipped throughout New Zealand, this will be outlined in their product page.
Please allow 1-4 working days for despatch and delivery after receipt of payment.
All deliveries are with authority to leave at the location address that applies. You can specify in the additional information at the check-out process whether you prefer a specific location i.e. leave at front door etc.
Access to a weather proof area would be ideal as we do not recommend leaving the flowers outside for too long.
If a specific delivery date is required please contact us first to confirm, a
different delivery fee may apply.
No returns for changing your mind, colour variations and used goods
Please choose your items carefully as we do not offer or provide returns or exchanges on items if:
- you change your mind after placing your order.
- There is any colour variation between the flowers you receive and images on our social media.
- The items have been used or incurred wear and tear.
Images used on our Social Media may vary in colour from flowers you order as filters and lighting can alter colour purposes only as filters and lighting can alter actual colours.
Please be aware that our dried items are delicate and easily broken. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We will only accept an item as faulty under reasonable circumstances, such as defective workmanship or defective materials. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged by you will not be accepted as faulty. Return of faulty goods must be within 14 days of being received by you.
To start the refund process please contact us by email at firstname.lastname@example.org for a return authorisation and include your invoice number or proof of purchase.
We will replace a faulty item if a replacement is in stock and available. If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
You will arrange shipping using our courier company, where possible the same box should be used to ship it back. You are responsible for return freight, and the product remains your responsibility until received by us. Once we have received the goods and determined it is faulty we will credit back to the customer their shipping costs by the same method as the original payment.
Once we have received the goods and determined it is faulty and you choose a refund rather than a credit, we will refund to the value of the item at the time of purchase and any shipping costs incurred, using the same method as the original payment.
We are happy to repair your arrangement at a cost based on the repairs needed. You are responsible for return freight, and the product remains your responsibility until received by us.
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